Overview

At ROV, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Please review our Refund & Return Policy carefully before placing an order.

Returns

We accept returns within 14 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition
  
• The item must be in the original packaging
  
• Proof of purchase or order confirmation is required
  

Certain items may not be eligible for return due to hygiene or safety reasons.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products
  
• Customized or personalized items
  
• Items returned without original packaging
  
• Clearance or final sale items
  

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved, the refund will be processed to your original payment method within several business days depending on your payment provider.

Shipping Costs

Shipping costs are non-refundable unless the item received was defective or incorrect.

Customers are responsible for return shipping costs unless otherwise stated.

Damaged or Incorrect Orders

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos and order details so we can resolve the issue promptly.

Order Cancellations

Orders may only be canceled within a limited time after purchase before processing begins.

Once an order has been processed or shipped, cancellation may no longer be possible.

Late or Missing Refunds

If you have not received your refund yet:

• Check your bank account again
  
• Contact your payment provider or bank
  
• Processing times may vary depending on your financial institution
  

Contact Us

If you have any questions regarding returns or refunds, please contact our support team through the Contact page or support email.